If you are experiencing a problem with your Mars soiling sensor, we may ask you to send us the unit's system log files for troubleshooting. Follow the directions below.

From the web user interface, press the button labeled "Get Support Files" as shown below.

Wait while the Mars unit prepares a .zip file containing support information for Atonometrics. Once your browser has downloaded the file, please send it to Atonometrics via email or via or upload box found here: Uploading data to Atonometrics